MoneyGram Reviews

MoneyGram has an overall rating of 3.8 based on 401 reviews. Customer feedback on MoneyGram is mixed: MoneyGram reviewers highlight positive aspects like fast money transfers, user-friendly interface, competitive fees, which strongly appeal to individuals needing quick remittances and businesses requiring reliable payment solutions. However, MoneyGram is often criticized for its limited customer support, occasional transaction delays, high exchange rates.

3.8/5.0

401 reviews

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All MoneyGram Reviews (401)
Richard-yoakum
May 17, 2026
"It did what I needed it…"
It did what I needed it to do, but the updates were kind of slow at times. Not sure how to explain it, but it felt like I was waiting longer than I should have here and there
henrykey7087
May 09, 2026
"Pretty easy to use, just a little slow sometimes"
It’s easy enough to use, like I didn’t really have to think too hard about where things were or what to do next, which is always nice. The only thing is the pages can load kinda slow sometimes, and I find myself just sitting there waiting for a second like, okay, are we going or not? Not a huge deal, but definitely noticeable.
allyson-Dunmore
May 06, 2026
"I regret reaching out because it didn’t really…"
I regret reaching out because it didn’t really feel like I got any actual help. I was hoping for some useful support or guidance, but in the end, I was pretty much left in the same place I started.
Vincent_davis90
May 01, 2026
"Faster Than I Thought"
I used MoneyGram to send some money to my brother, i was assuming it would take a while like these things usually do. But he got it within just a few minutes, which really surprised me. The app was easy to use too, so I wasn’t stuck waiting around or trying to figure out a bunch of steps. For me, the speed was definitely the best part. I’d use it again.
roberttillis3218
May 01, 2026
"Works fine, but it can be frustrating"
I use this app when I need to send money, it usually gets the job done. So in that sense, I’m relieved it works when I need it. But then there are moments where it freezes or takes forever to load, and that gets really annoying fast. I also wish finding old transfers was a little more obvious because I’ve had to dig around a few times. It’s not a bad app at all, I just wish it felt smoother and less clunky sometimes.
Diane_corley04
April 13, 2026
"Okay when it works, stressful when it doesn’t"
I’ve used MoneyGram a few times now and it’s kind of hit or miss, sometimes the transfer goes through really fast and I’m happy with it, then other times it just sits there pending with no clear explanation and you’re left wondering what’s going on, especially when the money needs to get there by a certain time. When I reached out to support they pretty much just told me to wait, which doesn’t help much. It’s not the worst service I’ve used, but it’s hard to fully trust it when timing really matters
ginajohnson0516
April 10, 2026
"Worked in the end, but the ID check was frustrating"
I used MoneyGram to send money, and the actual sending part was straightforward. The only thing that stressed me out a bit was the identity verification. I had to upload my ID more than once before it finally went through, and I kept wondering if I was doing something wrong or if it was going to get approved at all. It did get sorted in the end, which was a relief, but the process could definitely feel smoother and a little more reassuring. Overall, it was okay, not terrible, but not exactly great either
AlfonsoJohnson_45
March 17, 2026
"Feels safe to me"
I use MoneyGram every now and then and I haven’t had any problems with my info or payments. The login checks and transfer updates make me feel a lot more comfortable using it. It’s easy enough to figure out and I like that my personal details don’t feel like they’re just out there.
HARRIS
March 08, 2026
"I liked that the fees were shown before..."
I liked that the fees were shown before I paid, so I knew exactly what I was getting into. The price was a little higher than I hoped, but at least I avoided any last-minute surprises, which felt like a small win.
GREEN
March 04, 2026
"Annoying transfer limit and extra waiting"
I tried to send some money, but the transfer limit was way lower than I expected. I ended up having to split it into multiple payments, which meant extra fees and more time just sitting around waiting for everything to go through. Frustrating, honestly.
RUSSO
March 02, 2026
"I use MoneyGram every now and then because…"
I use MoneyGram every now and then because it’s easy and the money usually gets where it needs to go quickly. So in that sense, it does the job. But the fees can be kind of annoying, especially depending on where I’m sending money, and the exchange rate isn’t always the best either. What really bugs me is the inconsistent answers I get when I have a question, one person says one thing, then someone else tells me something different. It makes the whole process more confusing than it needs to be. It works when I’m in a pinch, but I wouldn’t always call it the best value
WILLIAMS
February 28, 2026
"I ended up canceling my transfer…"
I ended up canceling my transfer, and the weird part is I barely got any clear updates about the refund after that. Support did respond, but they didn’t really explain much, so I was left wondering what was going on for a while.
William.mcgee
February 27, 2026
"Easy stop at the MoneyGram spot"
Went to the MoneyGram place near my house it was quick. Lady there checked my ID, helped me fill out the form, and got the money sent without any hassle. Had to wait a few minutes in line, but nothing too bad
Chandra.sulc
February 12, 2026
"Refund was quick, but the updates were annoying"
I ended up having to cancel my transfer, and to be fair, the refund showed up in about 2 days, so that part was actually solid. But wow, the update process could be clearer. I kept checking because I wasn’t totally sure what was happening or where things stood. Like, just tell me plainly if it’s canceled, processing, refunded, whatever. Not a huge disaster, but definitely a little frustrating.
James_ames03
February 09, 2026
"Smooth experience with accurate updates"
I used MoneyGram last week, it went smoother than I expected. The status updates were really accurate — it let me know when the money was sent and when it was ready for pickup, so I wasn’t sitting around guessing. My cousin was able to get it the same day too. Based on this experience, I’d say MoneyGram is straightforward and stress-free when everything works like it did for me.
robert1976
February 01, 2026
"Transfer went through in the end"
I had to fix the recipient details, so it took a bit longer than I expected. It was annoying, annoying, but the transfer still went through in the end.
shauna.Dicken
January 27, 2026
"Pretty helpful support"
I had a question and reached out to support, and they were helpful. They answered faster than I expected and made things easy to understand. Cant really complain, they got me sorted out without much hassle.
judy-Rumsey
January 20, 2026
"Pretty painless in the end"
I wasn’t exactly looking forward to signing up, but it actually went through without any hassle. Took less effort than I expected, so I can’t really complain.
TAMEZ
January 06, 2026
"Easy cash pickup nearby"
I was a little worried about whether everything would go smoothly, but my family was able to pick up the cash nearby with no problem at all. It was a relief to know it worked just like it was supposed to.
crystal1988
January 06, 2026
"Fast Help, No Stress"
Got a reply quick, which was nice, and the issue fixed was without any stress really. All good in the end.

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